FAQs

Our return policy is valid for 30 days from the date of purchase. If more than 30 days have passed since your purchase, we regret to inform you that we cannot offer you a refund or exchange. In cases where your package has left our warehouse for customs or is in transit, a $0 shipping fee (round-trip) will apply if you choose to return the item. Kindly note that the appearance of items may vary from the website pictures due to factors such as actual arrival status. Refunds or complaints arising from this discrepancy cannot be accepted.

We cannot guarantee that an order can be canceled. However, please contact us immediately and we will try to accommodate your request the best we can. If your order is already in the process of being shipped, your order cannot be cancelled. 

No. Discount codes cannot be applied to a previous purchase or combined with other offers. Additionally prices cannot be adjusted once an order has been placed.

Pre-orders are items that are available to purchase before they’re physically in stock. You will be charged at the time of purchase in order for you to reserve that item. You’ll receive a shipping confirmation email when the item is shipped on the date listed in the product description.

All orders will ship as complete. If your order includes a pre-order item, the whole order will be held until the pre-order item is ready to ship.

No, once an order is placed the method of delivery cannot be changed. We appreciate your understanding as we want to ensure all orders stay organized and shipped in a timely manner.

Once an order is placed, we are unfortunately unable to alter it. The best thing to do is to immediately contact customer support and request that your order be cancelled.You can then place a new order with the correct sizing or added items.

We are doing our best to restock popular items! The best way to be alerted of restocks is to utilize our “email me when available feature” located in the product description of sold out items.

Add a note when checking out and we’ll write your message for you! Make sure to include who it’s ‘From’!

Any damaged items need to be reported within 30 days to services@proserveup.com. Damages reported outside of 30 days may not qualify for a replacement or refund.

Processing Time: Your order will be carefully packed and prepared for shipping within 1-3 business days.

We’re working hard to stock the items that you love! Given the current landscape, we’re experiencing delays in getting some of our most-loved products from our vendors.

Additionally, to ensure safety, we’re working with a more limited shipping staff – we appreciate your support and patience as we are fulfilling orders as quickly as possible.

Shipping Policy: Worldwide Shipping

Processing Time: Your order will be carefully packed and prepared for shipping within 1-3 business days.

Shipping Time: Due to global shipping logistics and customs processing, your package may take approximately 5-7 business days to reach its destination.

We are not responsible for lost or stolen packages while in transit. All UPS or USPS  tracking inquiries should be directed to the carrier’s customer service.

When packages appear to be missing, it is usually one of the following situations:
– The package may have been delivered to a neighbor’s home.
– The package has been delivered to a different spot than normal on your property.
– The shipping carrier marked the order as delivered before it actually has been.
If you are still unable to locate the package 5 business days after the labeled delivery date, please contact customer service. We are happy to help!